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Terms of Service

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Terms & Conditions

FORMS OF PAYMENT

• We accept MC, VISA, and AMEX. We do not accept check or money orders.

DELIVERY

• Orders are shipped USPS Priority Mail or Priority Mail Express. You may indicate your choice of shipping at check-out. Orders cannot be delivered to a P.O. box. You will receive a tracking number from USPS upon completion of your order.

• Please allow 5 to 7 business days for ground, depending on your location.

RETURNS AND EXCHANGES

• If for any reason you are unhappy with your purchase, you can exchange or send it back within 30 days of purchase for a full refund.

• To initiate an exchange or return, or to check availability for an exchange, email us at: hello@zianyc.com.

• We do not accept returns on sale items; sale items can be exchanged for another size, if available.

RETURNS

• Returned items must be in original condition and packaging.
• Shipping and handling fees are not refundable.
• Returned items will be credited back to the original credit card used at the time of purchase.

• Zia NYC is not responsible for shipping and handling fees for returns or exchanges.
• If a garment is defective or the wrong item shipped, please email us at: hello@zianyc.com.
• Returned items will not be accepted after 30 days from date of purchase.
 
EXCHANGES

• You have 30 days from the date of purchase to exchange an item.
• Item(s) to be exchanged must be unworn and in original condition and packaging.
• We cannot guarantee that the item you request for an exchange will be in stock.

PROMOTIONS

• Not valid on previous purchases. No price adjustments. Prices as marked.

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